DUNE PANTS

Domestic Shipping:

• Standard Orders: Ship within 7-12 business days.
• Custom Orders: Ship within 10-14 business days as they are made after the order is placed. These timeframes account for potential delays, though orders often ship sooner.
• Shipping Fees: Free shipping for orders above INR 5,000 across India. A fee of INR 200 applies for orders below INR 5,000. For urgent orders, please contact us for the best available option with an additional charge.

International Shipping:

• We offer worldwide shipping, with rates calculated at checkout based on your location.
• International orders are dispatched within 14-21 business days. Please allow an additional 7-10 days for delivery.

Customs and Duties:

• Any customs duties or additional charges are applied when the package reaches its destination country. Musk Have is not responsible for these charges and cannot provide estimates as they vary by country. For specific information, please contact your local customs office.

Failed Deliveries:

• Musk Have is not responsible for failed deliveries due to customer unavailability, incorrect contact details, multiple delivery attempts, or refusal to pay applicable fees.
• If your order is returned and you wish to have it shipped again, you will be responsible for the additional shipping fees.

Service Delays:

• Musk Have is not responsible for unexpected shipping delays due to bad weather, natural disasters, or clearance delays. In such situations, please contact the courier company directly with the provided tracking number for updates.

Tracking:

• Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery. You can also enter the tracking number on our website to check the status of your order.

Additional Information:

• Delivery times may vary depending on the product ordered. We strive to process and ship your order as quickly as possible. If there are any issues or delays, we will notify you and work with you to find a solution.
• The shipping fee is non-refundable if the item is returned.

If you have any questions about your order, please contact us by email at muskhaveshop@gmail.com and include your order number. Thank you for choosing Musk Have!

his policy applies to purchases made through our official website.

Please note that we do not offer refunds under any circumstances. All returns and exchanges are processed as store credit only, valid for 3 months.

 At Musk Have, we are committed to providing you with exceptional quality and service. Please review our return and exchange policy to ensure a smooth experience.

Eligibility for Returns & Exchanges

We accept returns for:

• Incorrect items delivered
• Damaged items or manufacturing defects
• Size exchanges

Return & Exchange Conditions

• Items must be unworn, unused, unwashed, and returned with original tags attached.
• All requests must be initiated within 5 days of delivery.
• Items must reach us within 15 days of delivery.

Return & Exchange Process

1. Contact Us: Email muskhaveshop@gmail.com within 5 days of receiving your package.
2. Shipping Options:
   • Self-ship the item at your expense.
   • Choose our convenient pickup service, available exclusively for returns processed as store credit. A fee of INR 250 will be deducted from your store credit, and we’ll provide you with a shipping label that must be printed and attached to the package for pickup.
3. Processing Timeline:
   • Store Credits: Issued within 3-4 business days after inspection.
   • Replacements: Dispatched within 7 days of receiving the item.

Limitations

• One-time size exchange per order.
• Custom-made items, sale items, accessories, and store credit purchases are non-returnable and non-exchangeable.
• Items with stains, scents, or visible wear will not be accepted.

International Orders

We do not accept returns or exchanges for international orders.

Cancellations

Musk Have reserves the right to cancel orders due to:

• Product unavailability
• Inaccurate billing details
• Suspected fraudulent activity
• Delivery constraints
• Website errors

For any assistance, contact us at muskhaveshop@gmail.com. Thank you for choosing Musk Have.

TERMS OF SERVICE

Please read the following important terms and conditions before you buy anything on our site.

TERMS OF SERVICE

'We', 'us' or 'our' means Musk Have under Nirvair Design Studio, a company incorporated in India, whose registered office is at Thane, Mumbai; and

'You' or 'your' means the person using our site to buy goods from us.

1 INTRODUCTION

1.1 In this contract 'We', 'us' or 'our' refer to Musk Have under Nirvair Design Studio. Musk Have offers this website including all the information, tools and services available from this site.

1.2 If you buy goods on our site you agree to be legally bound by this contract.

1.3 You may only buy goods from our site for non-business reasons.

1.4 This contract is only available in English. No other languages will apply to this contract.

2 ORDERING GOODS FROM US

2.1 Below, we set out how a legally binding contract between you and us is made.

2.2 You will need to register on the site with information about yourself which is accurate, current and complete. The password you provide should be kept secure and you must notify us of any breach of security or unauthorised use of your account.

2.3 You place an order on the site by adding your selected item(s) to the shopping bag and proceeding to checkout. Items in your shopping bag are not reserved and may be purchased by another customer. Please read and check your order carefully before submitting it

2.3.1 When you place your order at the end of the online checkout process (i.e. when you click on "Pay"), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.

2.3.2 We may contact you to say that we do not accept your order. This is typically for the following reasons:

(a) the goods are unavailable;

(b) we cannot authorise your payment;

(c) you are not allowed to buy the goods from us;

(d) we are not allowed to sell the goods to you;

(e) you have ordered too many goods; or

(f) there has been a mistake on the pricing or description of the goods.

2.3.3 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

(a) a legally binding contract will be in place between you and us; and

(b) we will dispatch the goods to you, or inform you of the estimated dispatch date.

3 DELIVERY

3.1 Once you have placed an order, this cannot be cancelled at any stage. The contract is completed on receipt of the order.

3.2 We will deliver your purchases using the delivery method that you select during the checkout process.

3.3 The estimated date for delivery of the goods is set out in the Confirmation Email (see clause 2.3.3). This date is an estimate only and we do not guarantee to deliver the goods on that date.

3.4 We require that all deliveries are signed for by a person at the delivery address. You agree that delivery takes place when the goods are signed for at the delivery address and the signature of the person at the delivery address is conclusive evidence that the signed-for goods have been delivered to you at that address.

3.5 If nobody is available to take delivery, please contact us using the contact details to arrange an alternative delivery.

3.6 Unless you and we agree otherwise, if we cannot deliver your goods within 14 days, we will:

3.6.1 let you know;

3.6.2 cancel your order; and

3.6.3 give you a store credit.

3.7 You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you upon delivery.

3.8 We may deliver your goods in installments.

4 PAYMENT

4.1 We accept the following payment methods: Visa, MasterCard, Visa Debit, Visa Delta, Electron and PayPal. We do not accept any other method of payment.

4.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

4.3 Your credit card or debit card will only be charged when the goods are dispatched.

4.4 The price of the goods is in the currency shown at the checkout. You are responsible for any charges that your payment card provider may apply for making payment in that currency.

4.5 In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, We may, at our discretion, either contact You for instructions or cancel your order and notify You of such cancellation. We will have the right to modify the price of the product and contact You for further instructions using the e-mail address or telephone number provided by You at the time of registration or placing an order, or cancel the order and notify You of such cancellation.

4.6 The price of the goods does not include the price of delivery, which will be shown separately at the checkout and on the Confirmation Email.

4.7 If the shipping address of your goods is in India the price of the goods includes sales tax and duties.

4.8 If the shipping address of your goods is outside India the price of the goods does not include sales taxes, import duties or other levies, and you will be responsible for paying those. In some cases payment of those charges may be necessary in order to release your goods from customs.

5 NATURE OF THE GOODS

5.1 While we try to make sure that all weights, sizes and measurements set out on the site are accurate, there may be small differences between the weights, sizes and measurements of goods shown on the website and the actual goods we supply.

5.2 While we try to make sure that the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.

5.3 Many of our garments are hand finished or hand embroidered. By their nature these garments may exhibit small irregularities and may vary from examples shown on the website; this is not a manufacturing fault.

5.4 The packaging of the goods may be different from that shown on the site.

6 MADE TO MEASURE

6.1 We produce made-to-measure garments according to the specifications that you provide when you place your order. If you wish to change your specifications after we confirm your order you must contact us at muskhaveshop@gmail.com as soon as possible. If you contact us before the garments have been dispatched we will use reasonable efforts to accommodate the change. We may charge an additional fee for accommodating the change.

7 RETURNS OR EXCHANGES

7.1 This clause 7 sets out the only circumstances in which we will accept returns or offer refunds for goods. We will not accept returns or offer refunds for goods unless they are faulty. For this purpose, the customer needs to notify us within 3 days from the date of delivery and send it back to our unit within 7 days.

7.2 If your goods are faulty when they are delivered, you may return the faulty goods to us. If you return the goods to us we will (at our option) repair or replace the goods or provide you with a store credit of the purchase price and the price of delivery.

7.3 In order to return faulty goods you must contact us at muskhaveshop@gmail.com to inform us that you wish to return the goods. We only accept returns if you received a damaged product from us. Please refer to our size charts to confirm sizes before placing your order, as products that have been delivered cannot be returned for size changes. We will then provide you with details of where to return the goods and how to complete the returns process. You will be responsible for the costs of delivering the goods back to us.

7.4 If we repair or replace the goods we will deliver the repaired or replaced goods to you at no additional cost to the delivery address you specified when you purchased the goods.

7.5 If we provide a refund we will pay it to the account you used to purchase the goods if at all the product is out of stock but for other reasons that dont fit in our policy, we will offer you store credit that will be valid for next 30 days and we are not responsible if you fail to use the store credit within the time period.

8 END OF THE CONTRACT

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

9 LIMIT ON OUR RESPONSIBILITY TO YOU

9.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for:

9.1.1 losses that:

(a) were not foreseeable to us when the contract was formed; or

(b) that were not caused by any breach on our part;

9.1.2 business losses.

9.2 Except for any legal responsibility that we cannot limit in law (such as for death or personal injury), our whole liability to you in connection with your purchase will be limited to the amount that you paid us for the goods and delivery.

10 DISPUTES

10.1 We will try to resolve any disputes with you quickly and efficiently.

10.2 If you are unhappy with the goods, our service to you, or any other matter, please contact us as soon as possible.

10.3 If you want to take court proceedings, the courts of India will have Thane jurisdiction in relation to this contract.

10.4 Indian law will govern this contract and any claims or disputes arising out of or in connection with it (including non-contractual claims and disputes).

11 CONTENT

Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this site. We try to ensure that the information on this site is accurate and complete. But we do not promise that our Content is accurate or error-free. We cannot guarantee that our content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the internet ensure they have up to date virus checking software installed. Your use of the site and its content grants no rights to you in relation to any intellectual property rights relating to the Content All such content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this site are protected by national intellectual property and other laws and international treaty provisions. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties.

12 THIRD PARTY RIGHTS

No one other than a party to this contract has any right to enforce any term of this contract.

13 OUR RIGHT TO AMEND TERMS

We reserve the right to change these terms at any time and we encourage you to revisit these terms periodically to ensure that you are at all times fully aware of our terms. Any changes are effective immediately upon posting to the website. Your continued use of the website constitutes your agreement to all such terms. We may, with or without prior notice, terminate any of the rights granted by these terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the website.

14 DISCOUNTS & PROMOTIONS

Discounts differ on individual products and will be considered for final invoicing irrespective of material used for promotional purposes.

We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down / marked-up.

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

1. GIFT CARD

Gift e-cards can be exchanged for purchase of products via our website only.

Gift e-card or e-vouchers cannot be exchanged for cash or refunded. You can only use your e-voucher once and the total value of the products you are purchasing must be equal to or greater than the value of the e-voucher. If the Products purchased online total less than the value of your gift card, any balance will be left as credit for you on your gift card.

The gift card is valid for 6 (six) months from the date of issue. Neither the validity of gift cards shall be extended nor can new gift cards be issued against the expired/unused gift cards.

In order to redeem the gift e-card, you will need the serial number appearing on the e-card at the time of purchase.

16. INDEMNITY & CIRCUMSTANCES BEYOND CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside of our reasonable control. A Force Majeure Events includes any act,event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following strikes, lock-outs or other industrial action: civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation of war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of Railways, Shipping, Aircraft, Motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks, the acts decrees, legislation, regulations or restrictions of any government; and pandemic or epidemic. Our performance under any contract is deemed to be suspended for the period that the Force Majeure event continues, and we will have an extension of time for performance for the duration of that period. We will use out reasonable endeavors to bring the Force Majeure event to a close or to find a solution by with our obligations under the contract may be performed despite the Force Majeure Event.