RETURNS & EXCHANGES

This policy applies to purchases made through our official website.

  • No refunds are offered under any circumstances.
  • All eligible returns are processed as store credit, valid for 3 months.
  • We offer one-time size exchange per order.

    Eligibility for Return / Exchange

    Returns or exchanges are accepted only in the following cases:

    • Incorrect item delivered
    • Damaged item or manufacturing defect
    • Size exchange (permitted once per order, subject to availability)

    Please note:

    • Size exchanges are allowed only once per order.
    • If the requested size is unavailable, store credit will be issued instead.
    • Store credit is non-refundable and can be redeemed only once.

    Store Credit Usage

    • Store credit can be used to purchase any product, irrespective of whether the value is higher or lower than the original purchase.
    • Any unused balance from a store credit will not be carried forward or refunded.
    • Store credit cannot be redeemed against COD or shipping charges.

    Return & Exchange Conditions

    To be eligible for a return or exchange:

    • Items must be unworn, unwashed, unused, and returned with all original tags intact.
    • You must email us within 5 days of receiving your order.
    • The returned item must reach us within 7 days of delivery.
    • Items with stains, scents, signs of wear, or damage will not be accepted.

    Return & Exchange Process

    Step 1: Raise a Request

    Email us at muskhaveshop@gmail.com within 3 days of receiving your order.

    Step 2: Choose Your Return Method

    Self-Ship

    • You may ship the product back to us at your own cost.

    Pickup Service (Available Only for Store Credit)

    • We will arrange a pickup and share a shipping label.
    • Please print and securely attach the label to the package before pickup.
    • INR 250 will be deducted from the issued store credit towards pickup charges.

    Step 3: Processing Timelines

    • Store credit is issued only for the product value.
    • COD charges and shipping charges are non-refundable and are not included in the store credit amount.
    • Store credit will be issued within 3–4 business days after the returned item passes inspection.
    • Replacement or size exchange orders (if applicable) will be dispatched within 10 days of receiving the returned item.

    Non-Returnable / Non-Exchangeable Items

    The following items are not eligible for return or exchange:

    • Custom-made or customised pieces
    • Sale items and items marked as Final Sale
    • Sale items not marked as Final Sale may be returned only for store credit
    • Accessories
    • Purchases made using store credit
    • International orders

    Order Cancellations

    Musk Have reserves the right to cancel orders in the event of:

    • Product unavailability
    • Inaccurate billing or shipping details
    • Suspected fraudulent activity
    • Delivery or logistical constraints
    • Website or pricing errors

    Thank you for choosing Musk Have, where every piece feels like a second skin.