FAQ'S

Do I need an account to place an order?

Creating an account is not required to place an order, however, we recommend registering one with us to make your shopping experience more convenient. With an account, you can add items to your cart and easily track your orders. If you prefer, you can also place orders as a guest and register at a later time that works best for you.

Will my personal details stay safe?

Rest assured, your personal information is in safe hands with us. We understand the importance of protecting your privacy and that's why we keep your personal details private and confidential. We will only share your information with your consent or as required by law. For more information, please refer to our privacy policy.

Where can I find information on sizing and fit?

Find the perfect fit for your purchase by checking the size chart located on the product page. Can't find what you're looking for? Contact our team at muskhaveshop@gmail.com for personalized assistance.

What are the proper care instructions for my Musk Have?

At Musk Have, we pride ourselves on using high-quality fabrics and techniques to create products that will stand the test of time. We recommend visiting the product page for specific wash care instructions. If you have any further questions, please don't hesitate to reach out to us, we'd be happy to assist you.

When can I expect to receive my order?

At Musk Have, we offer two types of products with different timelines. Our "ready-to-ship" items, such as T-shirts, will be dispatched within 5-7 days. Handcrafted items, on the other hand, may take longer to be dispatched, usually 7-12 days, depending on the product. For specific delivery information, please refer to the product page.

Is it possible for me to cancel or make changes to my Musk Have order?

We apologize, but once an order is placed on our website, it cannot be canceled or refunded. However, we may be able to accommodate exchanges for orders that have not yet been shipped. If you would like to request an exchange, please contact us at muskhaveshop@gmail.com and we will do our best to assist you. Please note that exchange requests are subject to approval on a case-by-case basis.

What are some ways to stay informed about new product releases?

At Musk Have, we're constantly updating our e-shop with the latest and greatest products. To stay informed about our newest arrivals and promotions, sign up for our newsletter and follow us on Instagram @muskhave_official for an exclusive look at everything we're up to.

If you have any questions or concerns regarding your purchase, please don't hesitate to contact us. You can reach out to us via email at muskhaveshop@gmail.com . Our dedicated team is ready and eager to assist you and resolve any issues you may have as quickly as possible. We look forward to helping you with your purchase.